Recent Posts

Unified Communications underpins an agile workforce

Success demands an agile and responsive workforce, regardless of where they are and how they are connected. Enabling mobility is a key factor in this equation, but it is only part of a journey that is really about rallying people, knowledge and resources to improve the organisation’s outcomes. Beyond mobility, …

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Contact Center Metrics: The Importance of First Call Resolution

Tech professionals love their acronyms, and FCR—First Call Resolution in customer service industries and contact centers is no different. Lately, it seems every vertical industry has its vocabulary; with an acronym for every ideology, methodology, principle, and strategy. Most of these terms have been discussed to death—to the extent that …

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What is VoIP?

What is VoIP?

VoIP is a technology that allows telephone calls to be made over computer networks like the Internet. VoIP converts analogue voice signals into digital data packets and supports real-time, two-way transmission of conversations using the Internet. Find out more here. It’s strange to think that there was a time that …

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