Client Testimonials

Core Communications support the NEC IP PBX’s for both The O2 Arena & The Grand Canal Theatre. We have found them to be a very professional and easy to deal with. I would recommend them to any busines.

Conor Merry, Retail Manager, The O2 Arena & The Grand Canal Theatre

Core Communications are a very professional and reliable company. They understand our needs as a customer and their knowledge of NEC products is un questionable.

Conor Kinane, IT Manager Gleeson Group

Core Communications provide an excellent service, their experience with NEC systems is of the highest standards and their helpdesk is extremely sufficient and helpful at all times. Many of Glen Dimplex Companies has benefited greatly over the last number of years in acquiring Core’s Service. I highly recommend Core Communications in providing a solution for present and future solutions to any business.

Padraig Lynch, Group IT Dept, Glen Dimplex Group

We at Custom House Global Fund Services Ltd decided to use Core Communications shortly after they entered into the market. The decision quickly became beneficial to us globally as their technical expertise and superior knowledge in the communications arena has enabled Custom House to add extra features to our global communications network. Currently Core Communications support all our global sites and have maintained them without affecting the local sites infrastructure which is a testament to their professionalism and customer support.

Gerry Moore - Head of Global IT

The call management software gave us an ideal opportunity to improve our customer service handling of calls. The Call Manager real‐time on‐screen display gives the customer service manager so much valuable information and gives her the opportunity to react quickly to any issues. She can now monitor the incoming, outgoing and abandoned call in the call centre, additionally; she can identify busy or available employees. On‐screen graphs allow her to plan our staff allocation at peak call times of day and busy days of the week. The alarm function alerts the manager when call thresholds are exceeded. The MyCalls software identified other areas that could improve our efficiency and also save some money. We installed the added element of call recording and soon we were able to improve our staff training and also resolve costly customer disputes regarding orders. We are very pleased with the decision to install MyCalls and it has already given us a return on investment. We would recommend Core Communications and the NEC system to any business.

Philip Casey - Financial Controller, TM Blinds Ltd

I was thrilled to deal with some‐one like Jim who understood my requirements from the very first conversation. What I thought would be a tedious task turned out to be one of the most straight forward processes thanks to his knowledge & efficiency. My telephone system was installed on time & without any complications. I will definitely be getting in touch with Jim again for his advice, service and optimistic approach. His recent follow up call to ensure that everything was running well and ensure I was happy with the system only reaffirms my confidence in Jim and the team at Core Communications.

Declan Allen - MD, Allen Retirement & Financial Ltd